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05-05-2020 07:27 PM
My laptop can't connect to my home network. It can detect the network, but when I go to connect to it says "Can't connect to this network". It used to connect to the network just fine, but suddenly it doesn't now. Yet, my other devices are able to connect to the internet. When I go to run the troubleshooter, the report says "Root cause: Wireless association to [network] failed for an unknown reason". I've tried disabling and enabling the wireless adapter. I even went through the steps recommended by the VR assistant. Please help, Thanks.
05-13-2020 07:54 AM
Welcome to HP Community
I have gone through your Post and would like to help
Are you able to go online with the Ethernet?
If Yes, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
05-15-2020 08:05 AM
I understand your concerns.
Please perform the wireless module test and let us know.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose Wireless module and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
Please let us know the result.
Have a nice day!!
05-15-2020 09:06 AM
Thank you for the update.
Here's a related HP Forums post that seems to have helped others: Click here
I have a few steps to resolve the issue:
Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link
Update the bios by visiting this link or through support assistant using an Ethernet cable.
Now try to connect to the internet wireless.
The best way to resolve the issue is by using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Have a nice day!!