My laptop doesn't work, how can I complain?

[Jane255]

Hello can you help please?

[Dragon-Fur]

@Jane255 

Welcome to the HP English Community --

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Job type:  "Laptop doesn't work"

Provided with enough information to identify the computer model, the Operating System / version, AND perhaps a bit of detail about what you mean by "doesn't work", we can perhaps offer practical advice on what to try to fix the source of the problem(s).

What about...

We can read complaints -- We cannot do anything to change (for example) repair decisions made by HP Support warranty case agents.

We can forward complaints to our Moderator team for evaluation.

I will do the last --

Should there be a followup response from our Moderator group, look for a message here before the agent uses other means to contact you.

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What?'

Doing so is an invitation to those who might use the information to trick you with lies and schemes (scammers).

Who?

Bad people troll the Internet looking for ways to obtain your information - don't just hand it out to thieves.

Thanks.

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