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AG39
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Message 1 of 2
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My laptop gets connected to the wifi but the internet is not working there is no problem in wifi

HP Recommended
HP Laptop 14s-cs1xxx
Microsoft Windows 10 (64-bit)

product name: HP Laptop 14s-cs1xxx

 

product number  6AQ83PA#ACJ

 

I am able to connect my to my wifi but the when i search  anything on google it shows no internet

there is no problem with my wifi .

When i run troubleshoot the internet starts working but after some time it stops again wifi  is still connected but now showing "No internet " 

Please Help

Thank You.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AG39

 

Welcome to HP support community.

 

Update the Bios, chipset and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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