cancel
Showing results for 
Search instead for 
Did you mean: 
WhaleTrail16
New member
1 0 0 0
Message 1 of 2
139
Flag Post

My laptop is losing internet connection often

HP Recommended
15 bw011dx
Microsoft Windows 10 IOT

I have had this laptop for a couple years and only this year has it had trouble connecting to the internet. All of my other devices are not having trouble connecting to the internet so I know it isn't the WiFi. This problem keeps getting worse and worse and I need my laptop for classes. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,490 1,738
Message 2 of 2
Flag Post
HP Recommended

Hi @WhaleTrail16

Welcome to the HP Support Community. I'd be happy to assist you.

 

Have you tried using an ethernet cable and check if the issue persists?

 

Let us try these steps to resolve this issue:

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Try rebooting the wireless router and the Notebook.

 

Also, perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation