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Aghora
Level 2
22 8 1 0
Message 1 of 3
198
Flag Post

My laptop is not connecting to bluetooth headphones

HP Recommended
HP 15G-BR105TX
Microsoft Windows 10 (64-bit)

My laptop has suddenly failed to connect to any of my bluetooth headsets.I tried to reinstall the drivers from the hp driver support and after installation the laptop went to blue screen.Now the error shows "THat didnt work.make sure the device is still discoverable then try again" while all of them was ready to connect.Please help me fix this issue.Capture.JPG

2 REPLIES 2
banhien
Level 19
Level 19
96,883 65,596 12,558 21,641
Message 2 of 3
Flag Post
HP Recommended

@Aghora 

 

Its specs

 

            https://support.hp.com/au-en/document/c05881887

 

It has  Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + Bluetooth 4.2 combination WLAN module part #  863934-855. Please download and install

 

          https://downloadcenter.intel.com/download/30515/Intel-Wireless-Bluetooth-for-Windows-10

 

Regards.

BH
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Aghora
Author
Level 2
22 8 1 0
Message 3 of 3
Flag Post
HP Recommended

I tried them sir but still they are not connecting.Please find any solution to this problem

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