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‎08-24-2020 05:08 AM

HP Recommended
Product: HP Notebook - 15-bw061nr
Operating System: Microsoft Windows 10 (64-bit)

My laptop works fine but after a while it becomes unstable, laggs and then hangs as if it has bad RAM or bad video card. I am having to use Task Manager to End task the browser or program used like Netflix Google Meet or Zoom. This only happens while streaming or browsing the web. I upgraded the wifi device with a USB adapter to take advantage of using 5G, the built-in device only supports 2.4. I am running Windows 10 Pro 64 version 1901. I've tried a system recovery, updated the BIOS and drivers, but the results are the same. I've had my laptop for just over a year now. I'm thinking of upgrading the RAM as the next step to troubleshoot the problem, any advice before doing so? 

3 REPLIES 3

‎08-26-2020 03:53 PM

HP Recommended

@7Reaper7

 

I reviewed your post and I understand that the computer is freezing when you use streaming service or zoom.

 

Don’t worry, I assure you I will try my best to get this sorted.       

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

 

I recommend you run a system test on the computer to make sure all the hardware components are working correctly, and this will give us a better understanding of whether the issue is hardware or software related.

 

Follow the steps in the below article to perform the system test.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎08-26-2020 11:57 PM

HP Recommended

Ok I will follow the links and run a systems test and update you on the results. I am leaning towards bad RAM as it reacts this way after the laptop get heated. After a Sleep and Wake the system is more responsive again. 

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‎08-27-2020 10:51 AM

HP Recommended

@7Reaper7

 

Thank you for keeping me posted.

 

Do try the suggested steps in the article and check if it helps.

 

Let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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