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Student
Posts: 1
Member Since: ‎05-18-2017
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My laptop suddenly disconnected to the wifi and for the past 2 days has said No connections availabl

Product Name: Hp stream notebook POH72EA#ABU
My laptop lost connection when I was deleting different apps to make more room, I was deleting apps even ones which were already on the laptop when bought as I didn't know the use of them I just decided to get rid and all of a sudden my laptop disconnected and keeps saying no connections available and I have tried pretty much everything to troubleshooting and different things hats were on the help page for connection, I also restarted my laptop which resulted in me loosing everything! HELP! I need my laptop for university work!

Katie
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HP Support Agent
Posts: 4,268
Member Since: ‎07-26-2016
Message 2 of 2 (29 Views)

Re: My laptop suddenly disconnected to the wifi and for the past 2 days has said No connections a...

 

Hi @Katiep98,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I read that your HP Stream notebook has lost the wifi connection and does not provide an option to find the wifi. I'd like to assist you with this case.

 

I would like to know the following information to assist you better:

What operating system are you using?

Did any software changes or software take place on your computer?

Are other devices connected to the network?

 

Meanwhile, let's perform a few steps that should help us to fix the issue. 

 

Please restart the laptop and check if it helps.

If the issue persists then you may continue with the below steps explained in detailed. 

 

First, we have a step by step guide to walk you through the troubleshooting process here: 

 

Troubleshooting Your Wireless Network and Internet Connection

 

A second option is to try these steps:

Power cycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right-click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right-click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Test an ethernet connection:

Self-explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

 

Test another connection:

Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

 

If those three steps do not resolve the issue, try this document published by Microsoft for networki...

 

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I work on behalf of HP

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