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Jenny_34
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Message 1 of 13
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My laptop suddenly stopped seeing wifi networks

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HP Laptop 15-bs0xx
Microsoft Windows 10 (32-bit)

I've tried everything the virtual assistant told me to do, updating drivers, etc. 

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TEJ1602
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@Jenny_34, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

What are the steps that you performed on the computer?

How did you update the drivers when the network is not connecting?

 

Meanwhile, follow the steps below-

 

Reset IP/ TCP

  1. Press and hold the button “Windows” and the button “X”.
  2. From the menu that shows up, you will need to left click or tap on the “Command Prompt (admin)” icon.
  3. Now that you have the command prompt with administrative rights in front of the screen you will need to write the following command: “netsh winsock reset catalog” without the quotes.
  4. Press the “Enter” button on the keyboard.
  5. Write the following command: “netsh int ip reset reset.log hit” without the quotes.
  6. Press the “Enter” button on the keyboard.
  7. Now you will need to restart your Windows 10 operating system.
  8. Check and see if you still cannot connect to your wireless network.

Set WLAN Autoconfig to Automatic

  1. Left click or tap on the “Start” button.
  2. In the Start window you need to write the following: “services.msc” without the quotes.
  3. When the search is finished, left click or tap on the “services.msc” icon that pops up.
  4. Now you have a “Services” window in front of the screen.
  5. Look on the right side panel in this window for “WLAN Autoconfig”
  6. Right click or hold tap on the “WLAN Autoconfig” feature.
  7. Left click or tap on the “Properties” feature for the “WLAN Autoconfig” option.
  8. Left click or tap on the “General” tab situated in the upper side of the “Properties” window.
  9. On the right from the “Startup type”, you will need to left click on the drop-down menu and select “Automatic” feature.
  10. Left click or tap on the “Start” button in this window.
  11. Left click or tap on the “Apply” button.
  12. Left click or tap on the “OK” button.
  13. Close all the windows you opened so far and reboot your Windows 8.1 or Windows 10 device.
  14. Check to see if you have your wireless up and running again.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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Jenny_34
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I also tried your advice and reset IP/TCP and Set WLAN Autoconfig to Automatic. These steps also did not work.

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TEJ1602
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@Jenny_34

 

Use the following instructions to open the Component Tests menu in Windows.

  1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

    If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

    selecting Run as administrator

  2. On the main menu, click Component Tests.

  3. Click the plus sign next to each component to expand the selection.

    Your Component Tests menu might be different, depending on the components installed on your computer.

    Component tests menu

Select a component Test and follow the on-screen instructions. If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

 

To run the test, click Wireless Module, and then click Run once.

The Wireless Module Test takes 30 seconds to complete.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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LauriMc
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None of the fixes worked to reset the WiFi adapter.  Luckily, I have an Ethernet port on my laptop.  However, that defeats the purpose of having a laptop. Any Other suggestions to get this working?

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TEJ1602
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@Jenny_34

 

What is the result of the component test?

 

Keep me posted.

TEJ1602
I am an HP Employee

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Jenny_34
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Message 7 of 13
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I tried the component tests. Everything came back as "passed." Any other suggestions?

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TEJ1602
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@Jenny_34

 

Let us run an extensive system test-

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details- https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

 

Keep me posted.

TEJ1602
I am an HP Employee

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Jenny_34
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OK! I got a failure:

Error: 9TQJTX-8R3A80-XD7URF-60WN03

id: 1TJ82UA#ABA

 

Do you know what means, or what I should do next?

 

Thanks!
Jenny

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TEJ1602
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@Jenny_34

 

The hard drive has failed.

 

You can either take it to the nearby service center or reach out to the HP Support in your region regarding the service options for your PC

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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