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‎01-20-2024 03:51 AM

HP Recommended
Operating System: Microsoft Windows 11
  • My laptop will not connect to the internet. It connects to the router ok but says NO INTERNET. All other devices are connecting OK. It will not connect via Router or Hotspot. Any ideas????
Category:
3 REPLIES 3

‎01-22-2024 10:17 AM

HP Recommended

Hi @Roysan57,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with wireless internet on your Laptop.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-23-2024 07:34 AM

HP Recommended

Hi Irwin, it appeared to be an update on the wifi driver software. I cleared it by reloading the old software, but this didn't kick in until I did a Restart rather than power Off/On. Thanks for your reply. 

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‎01-23-2024 07:43 AM

HP Recommended

Hi @Roysan57,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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