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10-26-2022 10:36 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper into the <wireless network> issue ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
10-26-2022 11:35 AM
Sounds like your wifi is only a 5.0GHz network and your machine supports 2.4GHz networks. Please allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz. Your machine can "see" 2.4GHz SSID and allow you to connect.
**Click the KUDOS thumb up on the left to say 'Thanks'**
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