My laptop will not find my wifi...however it shows all of my neighbors networks

[NurseDesiB]

I took the laptop to an IT shop and it detected and connected to their wifi. The only wifi that it will not detect is my wifi. Help please

[ub6424]

Hello @NurseDesiB 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper into the <wireless network> issue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[banhien]

@NurseDesiB 

Sounds like your wifi is only a 5.0GHz network and your machine supports 2.4GHz networks. Please allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz. Your machine can "see" 2.4GHz SSID and allow you to connect.

Regards.