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My new HP 15 is not connecting to Wifi beyond 10 feet from Router

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HP Laptop dy1xxx
Microsoft Windows 10 (64-bit)

I just got a new computer for my son. When it is more than 6 feet away from the modem, the signal starts to go down, and by about 10, it is lost. All other devices in the house work fine in all rooms. I just downloaded all available drivers for this device and restarted the computer, also restarted the modem. Troubleshooting reports the service is fine, or not connected, if its too far away.

HP Support Agent
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@Kristinav910 Welcome to HP Community!


I understand that you are facing issues with Wifi connectivity.


To begin troubleshooting the issue, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 7) 

These steps should be enough to resolve the issue. It covers all of the basics, which are capable of resolving the issue if the cause is something simple. 

If that doesn't help, you can try a manual reinstall of the wireless adapter driver. Since the adapter is having an issue, this will determine whether or not it is a driver conflict, or something else: 

1. Go into Device Manager, then Network adapters. 

2. Right-click on the wireless driver, and select "Uninstall". 

3. Restart the computer. This will force the driver to reinstall itself. 

If it still doesn't help, it is either a hardware or software-related issue. To determine this, I would like you to reinstall the operating system. It will clear up any software conflicts and allow you to start fresh. 

First, please ensure you backup your files. Here is information on how to do this:  

Backing Up Your Files (Windows 7) 

Once this is done, it is safe to reinstall the operating system:  

Performing an HP System Recovery (Windows 7, 8 & 10)  


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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