My printer was disconnected and now it’s being picked up by my phone byt it won’t print. What am I ?

[Edmond13]

I disconnect via the cords and I put them back but can’t print even though my phone is picking up errors from the printer 

[Nal_NR]

Hi @Edmond13,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with connectivity. 

What is the error you are getting?

Were you not able to print from your device? What is the OS installed currently on your phone?

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

If the issue persists, then we need to perform a Semi full reset to restore the printer back to its original settings. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!