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My realtek rtl8822ce 802.11 ac adapter is experiencing driver or hardware related problems.

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Microsoft Windows 10 (64-bit)

Realtek rtl8822ce 802.11 ac adapter is experiencing driver or hardware-related problems.  It was having a lot of restarts and blue screens, and now it does not connect to any network. Before it did not show any network, then the wifi disappeared (as if it was no card), it seems that Windows troubleshooting blocked it after it said it could not solve the issue, and after restarting the device, through the network troubleshooting, now it shows the networks but does not connect to any of the networks.

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@Johamora Welcome to HP Community!


I understand that you are facing issues with Wifi.


Do not worry, I will try to fix the issue.


I would suggest you perform the network and wireless module test and check for the result.


1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose a network and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.


If the test is passed, perform the below steps.


  1. I have a few steps that will resolve your concern,  

  2. Do a hard reset of the notebook to see if that gets the card to show up.   

 Click here for instructions.  

  1. Reinstall the drivers from the HP website.  

  2. If the issue persists, recover the original drivers from HP/Recovery manager.  

  3. Initiate a system restore followed by a Recovery to resolve the issue.  


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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