• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 15-f010wm Notebook PC (ENERGY STAR)
Microsoft Windows 8.1 (32-bit)

I contacted my Internet company they said the Wi-Fi supports all devices I told them about my issue which my laptop is the only device  that cannot detect my Wi-Fi they said it is a problem with my laptop driver not sure what to do now 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

HP 15-f010wm Notebook PC Product Specifications | HP® Customer Support

 

It comes with a single band Wi-Fi adapter (Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter) that only works on the 2.4 GHz Wi-Fi band.

 

Specifications on your notebook's Wi-Fi adapter:

 

RTL8188EE - REALTEK

 

You need to connect your notebook to your router's 2.4 GHz Wi-Fi band.

 

This would be the latest W8.1 Wi-Fi driver HP has for your notebook's wireless card.

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91514.exe 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

HP 15-f010wm Notebook PC Product Specifications | HP® Customer Support

 

It comes with a single band Wi-Fi adapter (Realtek RTL8188EE 802.11bg/n 1x1 WiFi adapter) that only works on the 2.4 GHz Wi-Fi band.

 

Specifications on your notebook's Wi-Fi adapter:

 

RTL8188EE - REALTEK

 

You need to connect your notebook to your router's 2.4 GHz Wi-Fi band.

 

This would be the latest W8.1 Wi-Fi driver HP has for your notebook's wireless card.

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91514.exe 

HP Recommended

I installed the driver you linked and it worked thank you so much

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.