• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-28-2021 04:57 AM

HP Recommended
Product: HP ENVY TS 14 Sleekbook
Operating System: Microsoft Windows 10 (64-bit)

Hi all, I have tried many methods like restart, update, troubleshoot, unable the driver from driver manager etc. But my house wifi still does not show in the list, but show on my mobile. Even my neighbour's wifi also show in the list, but no mine one! I have tried many methods and the problem still exist more than a week!  PLEASE HELP

 

Product name: HP ENVY TS 14 Sleekbook

Driver: Ralink RT3290 802.11bgn Wi-Fi Adapter drivers

Category:
2 REPLIES 2

‎07-28-2021 05:51 PM

HP Recommended

@Annetteee 

 

As you say: It has  Ralink RT3290 802.11bgn Wi-Fi Adapterwhich does not support 5.0GHz networks, it only "see" 2.4GHz networks therefore you have to allow your router to broadcast dual bands (both 2.4GHz and 5.0GHz) your machine will see 2.4GHz network and allow you to connect.

 

My test  machine has internal wifi adapter and external USB adapter, it can see and connect to both:

 

      both bands.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-28-2021 08:31 PM

HP Recommended

Thanks Banhien for your reply.

But last time no issue in connecting my house wifi, how come suddenly can't connect?

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.