Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

My wifi on my HP Pavilion x360 is too weak to handle a Zoom meeting.

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

The video and audio are choppy and thus incomprehensible during a Zoom meeting.  But my iPad handles it well at the same location  -- my desk.  Do I need a dongle, or is this a defect in this machine?

HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,738
Message 2 of 2
Flag Post
HP Recommended

@Doug_Wilson, Welcome to the HP Support Community!

  • I understand you have issues while on Zoom meetings on the computer.
  • Have you experienced any lag/issues while using other applications running on the internet?

Let us try these steps to resolve this issue:


Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Also, check for any pending windows update on the computer.

Restart and check for the issue.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation