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Example: HP Deskjet 3050A J611g
Microsoft Windows 10 (64-bit)

My wireless printer stopped working.  I am getting a message that An administrator has blocked me from running the 

hpDST.exe . app to fix the problem. Where is this coming from and how do I fix it?

1 REPLY 1
HP Recommended

@Valie, Welcome to HP Support Community!

 

Going through your post I see that the printer is locked and you're unable to access the settings, the only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.