NETWORK PROBLEM

[YukiGoh619]

After trobleshooting, it came out this notice

[Nirvana_95]

Hi @YukiGoh619 

Welcome to the HP Support Community. 

From what I have understood you are facing wireless adapter-related issues on your system.

I see that you tried troubleshooting and you have got an error related to the network cable. Do not worry we are here to help you fix the issue.

• May I know from when are you facing this issue?
• May I know if you have made any hardware or software-related changes to your system?
• Are you able to connect your system to the Wi-Fi?
• Do you see the Wi-Fi name under wireless network settings?

May I know if you have updated the drivers on your system if not here is a link for you to update the drivers? Once done let me know the outcome of it.

Along with that please follow the troubleshooting steps shared in the link below and let me know the outcome of it: CLICK HERE

Let's run hardware diagnostics on your system to check if there are any hardware issues detected: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[YukiGoh619]

• May I know from when are you facing this issue?
  • Around 1/2 month
• May I know if you have made any hardware or software-related changes to your system?
  • No
• Are you able to connect your system to the Wi-Fi?
  • After making the troubleshoot can, but this issue occur frequently (1-2 days, 1-3 times)
• Do you see the Wi-Fi name under wireless network settings?
  • No any Wi-Fi name show when it have this issue

[Nirvana_95]

Thanks for your response.

To run the Internet Connection troubleshooter. To do this, follow the steps below:

1. On the Start menu, type Troubleshooting and hit Enter.
2. Choose Network and Internet.
3. Select Internet Connections.
4. Follow the on-screen instructions on how to run the troubleshooter.

Let me know the outcome if it.

If that doesn't work, reinstall your network adapter driver and check:

• In Device Manager, select Network adapters. Then click Action.
• Click Scan for hardware changes. Then Windows will detect the missing driver for your wireless network adapter and reinstall it automatically.
• Double-click Network adapters. Normally, your wireless network adapter will reappear in the list, which suggests the driver for your wireless network adapter has been reinstalled.

Let me know.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[YukiGoh619]

Still have the same problem... Now more serious, 1 hour can occur 3-5 times

[Nirvana_95]

Thanks for your response.

May I know if you have updated the drivers on your system if not here is a link for you to update the drivers? Once done let me know the outcome of it.

Let's run hardware diagnostics on your system to check if there are any hardware issues detected: https://support.hp.com/us-en/document/ish_2854458-2733239-16

Let me know the outcome of it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[YukiGoh619]

Already the latest updated, still have same problem

I show you the troubleshoot report

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!