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‎09-27-2022 11:25 AM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 15-eb1000 (3N389AV)
Operating System: Microsoft Windows 11

Hi! When I am connecting my notebook to the dock via Thunderbolt I have no ethernet connection to the network (bad thing on that is that in that room no wlan is available, so I need the ethernet connection. Network is working (when I am connecting the notebook via USB-C to Ethernet adapter to the ethernet cable - network is available)

Docking station is a HP Thunderbolt Dock G4

 

Does anybody has a solution for that topic?

Thanks for support

Michael

Category:
2 people had the same question
3 REPLIES 3

‎09-27-2022 05:55 PM

HP Recommended

@M1975L 

 

Could be due to compatible problem. Please check on

 

        https://pcb.inc.hp.com/webapp/#!/us-en 

 

and how to fix

 

       https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa8-1287enw

 

Regards.

BH
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‎09-27-2022 11:59 PM

HP Recommended

Hi! 

First link does not show anything to me. 2nd link does not help (could not find any troubleshooting for lan connection)

br

Michael

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‎09-28-2022 05:59 AM

HP Recommended

Which dock is recommended for my spectre notebook? any advises?

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