Need Wifi driver

[hefjur]

The driver mentioned here is not installing. https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Need-wifi-and-bluetooth-driver/m-p/76...

Please help!

[Paul_Tikkanen]

Hi:

Please post the hardware ID for the Network Controller device as was discussed in that post.

Solved: Re: Need wifi and bluetooth driver. - HP Support Community - 7682860

[hefjur]

Under network adapter I see Realtek PCIe family controller 

Hardware ID:

PCI\VEN_10EC&DEV_8136&SUBSYS_18FC103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_18FC103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

[Paul_Tikkanen]

That is the ethernet (wired) adapter.

If you don't see any devices needing drivers in the device manager, (the wifi adapter would be labeled as a Network Controller, and would show up under an Other Devices category), then you have a hardware issue.

First remove and firmly reseat the wifi adapter.  Leave the antenna wires attached if you can to make the reinstallation faster.

If that doesn't work, you will have to replace the wifi card.  You can use the one I suggested in that other discussion, or you can purchase a USB wifi adapter.

You can use the service manual I linked in the other discussion for the wifi card removal and replacement procedure.

[hefjur]

There is an unknown device under "other device'

This is the hardware ID

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

[hefjur]

[Paul_Tikkanen]

None of those devices in your screenshot are the wifi adapter.

You need these drivers for the devices in your screenshot...

PCI device:

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

https://ftp.hp.com/pub/softpaq/sp58001-58500/sp58455.exe

PCI Simple Comms Controller:

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

https://ftp.hp.com/pub/softpaq/sp61001-61500/sp61023.exe

Unknown Device:

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

You will have to do the wifi card hardware troubleshooting steps I posted above.

[hefjur]

I turned my laptop on after several hours. Now it has the wifi icon but says "can't to connect to this network"

Device manage now show ralink wifi adapter.

Hardware ID

PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00
PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C
PCI\VEN_1814&DEV_3290&CC_028000
PCI\VEN_1814&DEV_3290&CC_0280

[Paul_Tikkanen]

I don't think your wifi card is any good.

If this driver doesn't get the wifi to work, I have done all I can do to help you.

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69543.exe