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Message 1 of 4
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Need help restoring bluetooth to my HP laptop

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500-454d J1F66AA#AKL
Microsoft Windows 10 (64-bit)

Windows 10 turned off my bluetooth with message there was a problem. I uninstalled the driver and restarted the pc...

then i downloaded a new driver and attempted to installed that. but halfway through installation a message appears that i need to turn on bluetooth to continue., in s device manager there is no bluetooth listed now and settings shows no way to turn on.off bluetooth. 

I clicked ok to continue reinstalling the driver but another message appears saying the installation failed. 

So how to resintall new drivers so i can continue using the bluetooth? 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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@thesetat

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 4
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Sorry. That was the first thing I did. It didn't work. Windows helpline even reinstalled windows keeping my files and that didn't work. Eventually the only solution was for me to reinstall a new windows from downloaded file. Which in turn deleted everything. Windows help thinks the reason was from their most recent update. 

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HP Support Agent
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Message 4 of 4
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@thesetat

Thank you for posting back. 

 

Not to worry, I've got a few more steps to isolate the issue. 

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance
  2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

  3. On the confirmation screen, click Uninstall. The device is removed from the list.

  4. Restart the computer to reset any wireless connections.

  5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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