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hp envy TouchSmart m6-k012dx
Microsoft Windows 8.1 (64-bit)

So i bought these new Bluetooth headphones and for some reason, i have no Bluetooth button to look for devices. So i went to device manager and saw that the Ralink_RT3290_Bluetooth_01 Driver had an exclamation mark on it, i look at it's properties and it says:The

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

 

Even with a driver update it says windows could not find the driver software for your device.

plz help i want to connect my Bluetooth earbuds thank you

 

hp envy TouchSmart m6-k012dx

windows 8.1(64-bit)

5 REPLIES 5
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so i installed the drivers and now how do i connect my bluetooth earbuds

HP Recommended

Sorry @flaer but I have never tried to sink a bluetooth device before.

 

You should start a new post here.

 

https://h30434.www3.hp.com/t5/Notebook-Audio/bd-p/Sound

 

You should get a quicker response there.

 

REO

HP Recommended

sorry again to bother you but even after I installed the drivers this exclamation mark kept on popping up next to the ralink bluetooth driver and when i check under properties it still says "

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.


To find a driver for this device, click Update Driver."

 

HP Recommended

@flaer

 

Go back to device manager and Uninstall the RT3290.

 

Then reboot and let Windows install the drivers.

 

REO

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