Need to factory reset HP DeskJet 3755

[kumwuat_jones]

After attempting to change my printer's Wi-Fi Direct SSID and password, I am no longer able to connect to the printer. I have tried holding down the wifi + cancel buttons as per other support threads, but when printing out the information sheet, it says "Wi-Fi Direct has been turned off." The Wi-Fi Direct button is lit; the wireless button is blinking blue. I can see the SSID in my network list but it does not accept either the new or original password. I'd really just like to reset the whole thing and start from scratch. 

[Dilip_18]

Hi@kumwuat_jones,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP DeskJet 3755 Printer so need to factory reset.

This issue may require a one to one interaction over the phone.

Hence, please contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

Hope this helps! Keep me posted. 

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