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‎08-13-2020 01:56 AM - edited ‎08-13-2020 01:58 AM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Notebook Model : HP 15 Notebook PC

Product number: K8M06EA#A2N

Built on date : 12/25/2014

Current OS : windows 10 enterprise 

3 REPLIES 3

‎08-16-2020 01:15 PM

HP Recommended

@NKW85

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎08-19-2020 05:19 AM

HP Recommended

As u mentioned in the procedure I haddone everything it didnt work 

Infact my device manager doesnot show any wireless adapter. 

What shall I do?

Even installing drivers didnt help 

Was this reply helpful? Yes No

‎08-19-2020 03:47 PM

HP Recommended

@NKW85

 

Follow the steps in the below article and run a test on the wireless card and let me know the result.

 

https://support.hp.com/in-en/document/c03467259

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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