Network/Internet Connection

[pjones22]

I have 2 HP Laptops. One is Windows 10 and the other is Windows 8.1. I'm having trouble connecting to the internet with the 8.1. It say I need to connect an ethernet cable to my router. The laptop is wireless and does not use a cable for connection.  My internet icon has a "RedX" through it. Can you help me? Thanks,

[KrazyToad]

@pjones22

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and I'll try my best to help

May I know since when are you facing this issue? Was there any recent updates?

I suggest you reinstall the Wireless driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for wireless driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the wireless driver and select Uninstall. Restart your Notebook and Windows will attempt to reinstall the driver.
 

Also update the BIOS from this Link: https://support.hp.com/in-en/drivers

If the issue persists, try a System Restore to an earlier time before the issue started

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point prior to the start of this issue and then select Next > Finish.
 

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[pjones22]

I have tried this option and under the Device Manager I don't have the Network Adapter option. I have also tried the System Restore option and still cannot connect to the internet.

[KrazyToad · Accepted solution]

@pjones22

Thanks for keeping me posted

I suggest your run a diagnostic on the wireless card to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Wireless

If the Test pass, backup your data and perform a System Recovery

- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
 

Keep me posted

Thank you 😊