Network driver is not available to download

[ToriaTX]

My laptop won't connect to the internet because the network driver is not working. I have disabled, enabled, uninstalled, reinstalled and nothing has worked. There is no driver listed to replace it with on HP's website. What do I do now?

[Nal_NR]

Hi @ToriaTX,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to the hardware or software?

Have you made any changes to the router?

Meanwhile, perform the steps from this document and ignore the steps if you have already done them. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ToriaTX]

This did not help I actually had to go to the intel website and download the new driver and install it. But thank you for replying I really appreciate it. 

Victoria

[Nal_NR]

Hi @ToriaTX,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

If you need further assistance, I recommend you contact the HP support team.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!