Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Network not available on New Chromebook startup yet shows internet connected

HP Recommended
HP Chromebook 14a-na0070nr
Chrome OS

Initial setup on 2 new Chromebooks 14a-na0070nr. It shows I am connected to internet yet a screen appears starting No Network Detected. I am not computer savvy  so detailed help would be greatly appreciated dok that my twin boys can get ready for school to begin.  Ran network test (looked up how) Everything passed.

Thank you so




HP Support Agent
HP Support Agent
24,841 24,797 1,156 1,189
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I understand that your HP Chromebook is not connecting to the internet. 

Step 1: Turn on Wi-Fi

  1. At the bottom right, select the time.
  2. Select Not Connected .
    Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.
  3. Turn on Wi-Fi
  4. Your Chromebook will automatically look for available networks and show them to you in a list.

If the issue persists, follow the next steps from here Fix connection problems.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation