New Chromebook will not connect to Wi-Fi

[Kok0loco_36]

I purchased a new Chromebook yesterday and when adding home Wi-Fi password I continuously receive the message bad password. I have reset modem, change password as well as spoken to ISP. I have tried everything, please help as this is my new work laptop

[Nirvana_95]

Hi @Kok0loco_36

Welcome to the HP Support Community. 

I understand that you are getting the Bad password error message.

Please perform the below steps and check.

Step 1: Check if your certificate is installed

1. Open Chrome .
2. In the address bar, type chrome://settings/certificates and press Enter.
3. Select  Authorities.
4. Using information from your administrator, look for your server certificate in the list. If the server certificate isn't installed, your administrator might ask you to install the server certificate.
5. [Optional] If you're connecting to an EAP-TLS network, you might need to install the user certificate.

Step 2: Connect to the network

1. At the bottom right, select the time.
2. Select Settings .
3. Under "Network," select Add connection Add Wi-Fi Advanced.
4. Enter your network information.
   • If the server certificate is installed, in the "Server CA certificate" field, choose Default.
5. Select Connect.

Hope this helps! Keep me posted. 

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