New HP 15s-fq2000 laptop - wifi connectivity range issue much poorer than my older HP 250 G5.

[RobF3]

We live in a conventional modern 4 bed house, with our server located centrally in the hallway under the (open-tread) stairs.

For the past few years my HP 250 G5 laptop has enjoyed (and continues to enjoy) good wifi connectivity in all rooms in the house, downstairs and upstairs.

However, my new 15s laptop, whilst having similarly good wifi connectivity in all downstairs rooms, loses it connectivity near the top of the stairs and will not wifi connect in any of our upstairs rooms.

Any ideas why this might be and is there a fix?  The only fix I have tried so far is to change the laptop's Device Manager Realtec Properties Advance Roaming Agressiveness setting from Medium to Highest, but this has made no difference)

(I have tried several times to use HP on line Technical Support but the system fails to register my Call back request)

Rob

[Paul_Tikkanen · Accepted solution]

Hi, Rob:

The Roaming Aggressiveness setting refers to the interval time and conditions that will trigger a wireless network card to search for and connect to an alternative access point.

Increasing the roaming aggressiveness setting increases the rate at which your network card will seek out an AP with a stronger signal.

If anything, since I assume you only have one access point in your house, you would want to change that setting to low or lowest.

Have you tried updating the Realtek Wi-Fi driver to the latest version to see if that resolves the problem?

If not, here it is:

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142005.exe 

[RobF3]

Hi Paul. Many thanks for your quick response & advice.

I reset the Roaming Aggr setting as advised,  and restarted the laptop. Regretfully this made no difference.

I then ran the Realtek driver update link you sent, and again restarted the laptop.

Am pleased to say this has made a difference though, and can now get wifi connection in our upstairs rooms (including my office), albeit the signal strength is not as strong as I get from the older G5, but its good enough.

Thanks again for your help. 

Rob

[Paul_Tikkanen]

You're very welcome, Rob.