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‎07-15-2019 01:56 PM

HP Recommended
Product: HP 14-cm0011na
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I have just purchased a new laptop today but cannot connect to any 5GHz wifi, , I can on my phone and ipad. 

 

Network adapters - Realtek RTL8723DE 802.11b/g/n PCIe Adapter

802.11d - Enabled

 

Is anyone able to assist?

 

Thank You

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2019 03:27 PM

HP Recommended
@Nemo30 wrote:

Thank you, will a USB wifi adapter do the trick?

@Nemo30 

 

Yes.  Please try

 

    https://www.lifewire.com/top-wi-fi-usb-adapters-2377825

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎07-15-2019 03:02 PM

HP Recommended
@Nemo30 wrote:

... Network adapters - Realtek RTL8723DE 802.11b/g/n PCIe Adapter

@Nemo30 

 

The  Realtek RTL8723DE 802.11b/g/n PCIe Adapter does not support 5.0GHz networks, full stop. If you wish, you can install a different adapter. Please note: your machine only has 1 antenna.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-15-2019 03:09 PM

HP Recommended

Thank you, will a USB wifi adapter do the trick?

Was this reply helpful? Yes No

‎07-15-2019 03:27 PM

HP Recommended
@Nemo30 wrote:

Thank you, will a USB wifi adapter do the trick?

@Nemo30 

 

Yes.  Please try

 

    https://www.lifewire.com/top-wi-fi-usb-adapters-2377825

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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