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zintapritie2
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New HP laptop won’t stay connected to internet. Frustrated and crying.

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Hi there,

Okay so. Bought a new HP laptop. Envy x360 i5 processor. Got it two days ago. Ever since then it has been dropping WiFi connectivity. It will connect, run for awhile, then when you click on a new webpage, it will say that it timed out or that there is no internet. I then run diagnostics and it says no valid IP configuration or not set to automatically connect. Reset my router to default settings thinking that it was the problem. No luck. Followed HP support articles to go into device manager, uninstall the network adapters and all that stuff. Nothing has worked and I’m so frustrated. My other HP laptop never did this. At first I just thought it was my **bleep**ty college internet but I really think it’s the laptop. I just need help. Thanks.

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Betty0610
HP Support Agent
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@zintapritie2

 

Welcome to the HP Support Community.

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter:  https://support.hp.com/us-en/document/c04649175

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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