New Wifi Connection

[CP4855]

We recently got new internet installed and I am struggling to get the printer to connect to it. I have connected the new WiFi to everything else in our business, but I am having trouble with the printer. I cannot get a direct resolution to my problem through the app even though I have followed all the instructions carefully. I tried chatting with a virtual assistant, but it just provided me with the same instructions as the app and took me in circles. I don't know what I am doing wrong. Please help!

[A_Gayathri]

Hi @CP4855 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand that setting up a new WiFi connection for your HP ENVY 6452e All-In-One Printer can be a bit frustrating. Let's go through the process step by step to ensure everything is set up correctly:

Printer Preparation:

• Turn on your printer and make sure it is in a ready state.
• Ensure that there is paper loaded in the input tray.

Check Wireless Status on Printer:

• On the printer control panel, press the wireless icon or open the Network Settings menu.
• Confirm that the wireless feature is turned on.

Run Wireless Setup Wizard:

• On the printer control panel, locate and select "Wireless" or "Network" settings.
• Choose "Wireless Setup Wizard" or a similar option.
• Follow the on-screen instructions to select your new WiFi network and enter the password.

Connecting Through HP Smart App (Optional):

• Ensure you have the HP Smart app installed on your mobile device.
• Open the app, and if prompted, sign in with your HP account.
• Tap on the "+" sign to add your printer.
• Follow the app's instructions to connect the printer to the new WiFi network.

Check WiFi Settings on Printer:

• Print a Wireless Network Test report from the printer's control panel to confirm if it is connected to the new network.
• Review the report for any errors or issues.

Restart Printer and Router:

• Turn off the printer and your WiFi router.
• Wait for at least 10 seconds.
• Turn on the router and wait for it to fully boot.
• Turn on the printer and check if it connects to the WiFi.

Check Firewall/Antivirus Settings:

• Sometimes, security software may block the connection. Temporarily disable your firewall or antivirus software and try connecting again.

Manual Connection (if needed):

• If the automatic setup doesn't work, you may need to enter the WiFi details manually on the printer.

Firmware Update:

• Ensure your printer has the latest firmware. You can check for updates on the HP support website.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!