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‎02-04-2025 01:07 AM

HP Recommended
Operating System: Microsoft Windows 11

My bf got a new HP laptop. We don't have Wi-Fi but he needs to unload many music files onto laptop and eventually CD. How can we do that when the setup process stops and won't continue?

Jamie Derksen
Category:
1 REPLY 1

‎02-08-2025 01:10 PM

HP Recommended

Hi @Brooklyn_69,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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