Newly installed PCIE WiFi card not starting

[Audiun]

Hi 

The HP laptop purchased only had a 2.4Ghz Wifi card installed and wouldn't work at my daughters school after the education department disabled 2.4Ghz. I have since installed a 2.4/5Ghz pcie wifi card but get the following error.

Device PCI\VEN_8086&DEV_08B3&SUBSYS_80708086&REV_83\34DE1AFFFF36471400 requires further installation.

Card is a Intel(R) Dual Band Wireless-AC 3160. I have tried both the HP and Intel drivers for this card but it just won't start.

Do you have another driver that may assist?

Thanks 

[banhien]

@Audiun 

Why you installed Dual Band Wireless-AC 3160 to the machine ? Where did you download its driver ?

Regards.

[Audiun]

Laptop only had single band WiFi and dual band as required. Drivers were downloaded from HP and then Intel. Both drivers do not work. 

[banhien]

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@Audiun wrote:

Laptop only had single band WiFi and dual band as required. Drivers were downloaded from HP and then Intel. Both drivers do not work. 

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@Audiun 

I read that. Sorry, my questions were not clear.

1. Any reason you pick that Intel 3160 card but not other ?

2. Which links (from Intel and HP) for its driver ?

Updated:

The specs of your machine is
                    https://support.hp.com/au-en/document/c06588019

It has Realtek 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo part # L21480-005

You can use wifi cards for the series:

• Realtek RTL8821CE 802.11b/g/n/ac (1x1) and Bluetooth® 4.2 Combo
• Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds)

The Realtek RTL8821CE is easier because you do not need more antenna.

Regards.