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Piecho
Level 1
7 4 0 0
Message 1 of 2
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No Bluetooth and Fingerprint scanner on W10

HP Recommended
450 G4
Microsoft Windows 10 (64-bit)

I cannot install BT drivers on W10. System does not see my internal BT card, I have 2 unknown devices: A request for the USB device descriptor failed.

 

Piecho_0-1592412381400.png

 

paths:

USB\VID_0000&PID_0002\5&4C54937&0&8

USB\VID_0000&PID_0002\5&4C54937&0&2

 

As I checked notebook uses Intel® Dual Band Wireless-AC 7265. I tried to install drivers form HP site and Intel - still the same problem.

 

Finger printscanner also is not visible on system. It worked on pre-installed W8, but since I installed clean W10 there is no such device in the system.

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Piecho
Author
Level 1
7 4 0 0
Message 2 of 2
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HP Recommended

Tried to update drivers from HP site, still the same issues.

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