05-18-2017 01:49 PM
No Microsoft Store Apps. will load. The collection will go to sign in but no game wil load. I get a message that the game is having trouble with the internet connection. All other stuff, office, etc. works just fine. The collection was preloaded when I received the computer. Microsoft tells me there is a corruption in the preloaded apps. at the internetconnection.
05-19-2017 01:21 PM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
I understand none of the Microsoft store apps work or load,
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues? Have you attempted a system restore?
In the meantime, please try the steps mentioned on this link: Click here
If the issue persists, you may also attempt the below steps:
Method 1. Try clearing the cache
Sometimes, too much cache might be bloating Windows Store app, causing it to not function efficiently. Clearing the cache, in such case, might come in handy. It’s pretty easy to do as well. Press Windows key + R. Then type wsreset.exe and hit OK.
Method 2. Try disabling any recently installed third-party anti-virus suite.
If you have recently installed a security suite on your system, that might be preventing Windows 10 App Store from working. So try disabling the anti-virus and then check if Windows Store starts working for you.
Method 3. Go Command Prompt mode
If Windows Store is still not working for you, click on Windows key + R (this will open Command Prompt). Type (or copy) and enter the following command as it is:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $EnvystemRoot\WinStore\AppxManifest.xml
Method 4. Use Microsoft’s troubleshooting tool
Go to Microsoft website and hit the Run button. Doing this will download a program on your computer. Install the program, this will allow Microsoft to check whether some preset values are correctly specified on your system. If not, Microsoft will change it for you.
Let me know how that works out, keep me in the loop and Good luck!
I am an HP Employee
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs – Computer Stops Responding or Becomes Very Slow After Connecting to the Internet (Windows 10, 8)