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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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HP Recommended
HP Pavilion Laptop 15-cs0051wn
Microsoft Windows 10 (64-bit)

Last night I was having problems with getting a stable wifi connection. I decided to just turn it off thinking it will solve it self tomorrow when I turn the laptop on. However, the laptop now only wants a ethernet cable connection and does not longer show any options for any Wi-Fi related options on settings

1 REPLY 1
HP Recommended

@Olaf_G 

 

Firstly I can't find 15-cs0051wn only 15-cs0051wm (I think you bought it from Walmart), its specs

 

    https://support.hp.com/au-en/document/c06057190

 

Please try

 

(a) Download the following driver and save on your computer

 

       https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88888.exe

 

(b) Go to Device Manager to uninstall wifi then reboot machine,

(c) Right click downloaded file and select Run as Admin

(d) Reboot machine.

 

You may also need Bluetooth driver, please download and install:

 

     https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92638.exe

 

Regards.

BH
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