• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 15-au062nr(ENERGY STAR)

Hi! 
In the middle of working from home my laptop started disconnecting and reconnecting to my wifi every 20 seconds.  Since my company primarily uses Google workspace that was a problem.  So I did the only step I knew what to do: turn it off, turn it back on and pray. 
Sadly, when I turned it back on it showed no wifi options detected.  My wifi is working and I even turned on my mobile hotspot but it will not detect any wifi at all.   It did just update during its last use (about 4 days prior to the issue) and is now no holding a battery charge at all either.  
I know my laptop is older but I’m hopping it’s a solvable issue an not the beginning of its demise since all I really use it for is to access chrome and occasionally Microsoft office to work when out of the office.  
That being said my skills are limited in actual troubleshooting issues like this so thank you for any assistance you can provide. 
Thanks!

1 REPLY 1
HP Recommended

Hello @Tech_illiterate 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.