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05-25-2020 08:30 PM
Recently, after about a month of not using my laptop, I tried the other day to reconnect with the web. However I discovered that the only access was via ethernet. I did a troubleshoot, but still the same result. So I did a factory reset, hoping that this would solve the problem. When I finished reconfiguring the Windows 10 (which took another couple of hours), I again tried connecting via wifi, only to get the same outcome. I then went into the Device Manager, and checked for the wireless network adapter, only to find it missing. After checking support sites for both Windows 10, and HP, I've come up empty handed. I need help. Not sure but it may also require a wireless driver.
Here are my laptop specs ... I have an HP Pavilion dv7 - 6165us, with the latest version of Windows 10, with Firefox as browser. Does anyone know a site where I can download the wireless network adapter compatible with my system?
05-25-2020 10:57 PM
..... So I did a factory reset, hoping that this would solve the problem. When I finished reconfiguring the Windows 10 (which took another couple of hours),...
It came with Windows 7, not Windows 10, it is too old, no available specs
You definitely need a right driver for Windows 10. As I say above, we do NOT have its specs therefore you need to look at Device Manager to what is the wifi hardware - id. Please use following instructions to get missing hardware id's then post back:
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05-26-2020 08:37 AM
Maybe I should clarify further. My laptop came with Windows 7, which I upgraded to 8.1 2 years ago, and then to Windows 10 a year ago. The wireless connection worked fine as recently as early March 2020 when I used it in the hotel we stayed at. Then 2 weeks ago, I tried to connect to our wifi, but I received the message that I had access only through Ethernet connection. The rest I have already explained in my original post.
The wikihow site you gave me I have already looked at. How can I obtain the hardware ID for the wireless network adapter when no wifi network adapter exists in my Network Adapters folder??
05-26-2020 10:17 AM
hello, had the same issue. After windows hard reset my wifi adapter disappeared from hardware manager.
you can solve this in 2 ways:
1. open the laptop , remove wifi adapter and plug in again.
2. drain your battery to complete 0. (this worked for me yesterday)
to do that use as many power on windows and than when it will close plug in power cable go to bios or diagnostic on boot and dissconect the power cable, wait for the laptop to switch off. (you can connect some cell phone to charge on laptop USB to speed up the process )
Hope this helps 🙂