• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-16-2020 10:02 AM

HP Recommended
Product: Hp Laptop 15-da0xxx

 My new HP Laptop 15-da0xx does not have the wifi function. Please I need help to get a wifi driver for my Laptop.

3 REPLIES 3

‎02-16-2020 10:08 AM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...

 

https://support.hp.com/us-en/document/c00033108

 

What operating system is installed?

Was this reply helpful? Yes No

‎02-16-2020 10:12 AM

HP Recommended

Below are my system details:

System Model: HP Laptop 15-da0xxx

System SKU: 4QP25UA#ABA

Was this reply helpful? Yes No

‎02-16-2020 10:24 AM - edited ‎02-16-2020 10:25 AM

HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

https://support.hp.com/in-en/document/c06074674

 

It indicates that it comes with a Realtek 8723DE wifi adapter but the parts list says otherwise.

 

The HP partsurfer website indicates your notebook has the RTL8821CE AC wifi adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=4QP25UA

 

This wifi driver would work for either adapter...

 

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE and RTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

 

If that doesn't work I suggest you contact HP support in Africa and submit a support case under the warranty.

 

https://www8.hp.com/emea_africa/en/contact-hp/contact.html

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.