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‎07-23-2020 10:02 PM

HP Recommended
Product: HP stream 11-ah0XX
Operating System: Microsoft Windows 10 (32-bit)

I have a HP stream 11-ah0XX. A few days ago my network button on the bottom of my screen shows a box with a red "x" in it and it says not connected, no connections are available I have ran a trouble shoot on it and it came back and said "windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-install the driver." I do not know how to do that so I tried to factory reset my laptop and it gets to 30% and says undoing changes and says can't reset.

1 REPLY 1

‎07-24-2020 01:07 AM

HP Recommended

Hello @NatalieM2 

 

Welcome to the HP Support Community.

 

Please, check this HP article and follow the steps, begin the troubleshooting >> https://support.hp.com/us-en/document/c04649175

 

Alternatively, if you already have HP Support Assistant, you may run its network troubleshooter to have it automatically fix some of your issues.

 

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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