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Honor Student
Posts: 2
Member Since: ‎12-31-2017
Message 1 of 3 (99 Views)

No connection wireless mouse and keyboard ?!

Product Name: HP 22-1000 All-in-One Desktop PC series
Operating System: Microsoft Windows 10 (64-bit)

Problems while installing my new computer, when I don't get any connections from the wireless mouse and keyboard ?!

Computer HP 22-bo22no.

Very frustrating.

What am I doing wrong?

Yes, batteries checked allready several times ...

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HP Support Agent
Posts: 848
Member Since: ‎10-14-2016
Message 2 of 3 (64 Views)

Re: No connection wireless mouse and keyboard ?!

Hi @Enhult

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that you are unable to get the Wireless Keyboard & Mouse to work.

 

I'd like to help.

 

Let's try pairing the Keyboard and Mouse once again. Please refer to this Video for instructions.

 

You can also refer to this Link for other troubleshooting steps.

 

Let me know how it goes.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Solution Accepted and Kudos Buttons

 

Thank you.

 

 

KrazyToad
I Am An HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!


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HP Support Agent
Posts: 848
Member Since: ‎10-14-2016
Message 3 of 3 (50 Views)

Re: No connection wireless mouse and keyboard ?!

Hi @Enhult

 

Since the issue persists, please contact our Phone Support.

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Thank you.

KrazyToad
I Am An HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!


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