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‎09-10-2016 08:50 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
Hello all.

I bought my new HP Pavilion Notebook today and its set up well except for the internet to which it won't connect. No networks are available despite my phone picking up at least 10 including the 2 in my own house.
Flight mode is definitely off and, from what I can see, there is no hard button to turn wifi on or off on the computer.

Please help!
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2016 09:05 AM

HP Recommended
@keeley_mchale wrote:
Hello all.

I bought my new HP Pavilion Notebook today and its set up well except for the internet to which it won't connect. No networks are available despite my phone picking up at least 10 including the 2 in my own house.
Flight mode is definitely off and, from what I can see, there is no hard button to turn wifi on or off on the computer.

Please help!

Hi,

 

Can you try pressing F12 and check if your device will detect your connection?

 

If not then follow the steps here ---> http://support.hp.com/us-en/document/c04649175

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-10-2016 09:05 AM

HP Recommended
@keeley_mchale wrote:
Hello all.

I bought my new HP Pavilion Notebook today and its set up well except for the internet to which it won't connect. No networks are available despite my phone picking up at least 10 including the 2 in my own house.
Flight mode is definitely off and, from what I can see, there is no hard button to turn wifi on or off on the computer.

Please help!

Hi,

 

Can you try pressing F12 and check if your device will detect your connection?

 

If not then follow the steps here ---> http://support.hp.com/us-en/document/c04649175

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎09-10-2016 09:26 AM

HP Recommended
Thank you! Reinstalling my driver using HP recovery manager worked!
Was this reply helpful? Yes No

‎09-10-2016 10:21 AM

HP Recommended

Hi,

 

Your always welcome!! Kindly mark it as solved so others will benefit from it as well 😉

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No
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