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No internet connection but i really do

HP Recommended
Pavillion 11-n010dx x360
Microsoft Windows 10 (64-bit)

Every time I turn on my laptop and try to use anything that needs internet, my laptop tells me I don't have internet connection, even though my router is working fine and I can use netflix on my tv, and wifi on my phone is working. Sometimes the troubleshooter works, sometimes it doesnt. Does anyone else have this problem or a solution?

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@hannahbrowder95

 

Hello;

Allow me to welcome you to the HP forums!

 

The phone working and being able to get to Netflix on the TV both confirm that your router can get to the Internet.

 

But, the problem clearly is with your PC -- as it sometimes does, and sometimes does not, get to the Internet.


Here's a link to an HP interactive troubleshooter for WiFi problems:  http://hp.dezide.com/ts/start.jsp?guide=wirelessconnection.net&section=ccweb&as=true&sfs=tdoc

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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