No internet connection

[Wdanb]

The internet on my year old HP Pavillion running Windows 10 home will no longer connect.  On startup, I get the following message:  "Intel WiDi was removed from your PC because it doesn't work on this version of windows."  I have version 10.0.14393 Build 14393.  I can't even connect using a cable.  Suggestions would be very much appreciated.

[Emmanual_Nebu]

Open CMD in Admin and type in the below command and post the reply here.

ipconfig

[Wdanb]

Thank you for replying Emmanuel.  I apologize that I am a novice.  If CMD in Admin means computer management under Windows Administrative Tools, I don't see a command prompt. Am I in the wrong place? Thank you so much for trying to help me.

[Emmanual_Nebu]

You can click on the start button then type cmd

Click on it. You will get a black box.

Type in the black box ipconfig

then hit enter

post the reply here.. 

Best of luck 🙂

[Wdanb]

Thanks, there's a bunch:

wireless LAN adapter local area connector 2:

  media state: media disconnected   

  Connection-specific DNS Suffix:

Ethernet adapter ethernet 2:

  Connection-specificDNS suffix:

  Link-local IPv6 Address: fe80::20c7:1fcd:cafe:a109%7

  Autoconfiguration IPv6 address: 169.254.161.9

  Subnet mask:255.255.0.0

  Default gateway: fe80::201:5cff:fe39:4a41%7

wireless LAN adapter wifi:

  connection specific DNS suffix: neo.rr.com

  Link local IPv6 address: fe80::ad6e:ef32:507f:853%4

  Autoconfiguration IPv4 address: 169.254.8.83

  Subnet mask: 255.255.0.0

default gateway: 

Ethernet adapter Bluetooth network connection:

  media state: media disconnected   connection specific DNS suffix:

Tunnel adapter isatap.neo.rr.com:

  media state: media disconnected 

Tunnel adapter Teredo Tunneling pseudo interface:

   Media state:  media disconnected   

   connection-specific DNS suffix:

Whew! Thanks!

[Emmanual_Nebu]

Tried to do a power cycle first.

Then do these commands in cmd (Admin)

ipconfig /release

ipconfig /renew

If the above commands doesn't work, then try the below command and restart the computer

netshwinsock reset

Best of Luck 🙂

[Wdanb]

The first two say  no operation can be performed on Ethernet 2 (and local area connection 2 and Bluetooth network connection) while it has it's media disconnected 

netshwinsock reset says says netshwinsock is not recognized as an internal or external command, operable program or batch file.

Sorry

[Emmanual_Nebu · Accepted solution]

Check if you are able to go online. After the release & renew you should be able to go onine. If not then try winsock reset.

When you do the winsock command, the cmd should be on admin mode.

netsh winsock reset

[Wdanb]

Everything working. Thank you so much Emmanuel, I truly appreciate it!  Have a wonderful day !

[Emmanual_Nebu]

Your Welcome.. Njoy..  🙂