Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

No internet: "Realtek RTL8821CE802.11ac PCIe Adapter experiencing driver -or hardware- problem."

HP Recommended
HP Notebook 15-dy1731ms
Microsoft Windows 10 (64-bit)

11/19/20. Hello, Community: Connecting to wireless internet stopped.  TROUBLE SHOOTING REPORT: After trouble shooting many times ended w/this msg: "The Realtek RTL8821CE 802.11ac PCIe Adapter adapter is experiencing driver - or hardware- problems." - Not fixed; Also, "The wireless network adapter is experiencing problems." - "Contact your administrator to resolve driver or hardware issues.";   Realtek Version: 2024.0.10,106; Section name: HP8821ce.ndi;  Hardware ID: pci\ven_10ec&dev_c821&subsys_831a103c ; COMPUTER NAME: LAPTOP-JFO4RQ64  

I am minimally computer savvy. Can y'all help w/clear, detailed directions to solve or do I go to a local "fixit" company.

Thx, so much. Lynda 102 

Level 21
Level 21
134,981 124,337 20,690 31,777
Message 2 of 2
Flag Post
HP Recommended



The only suggestion I can offer would be to install the latest wifi driver for that model wifi adapter.




If you can't connect to the internet from your PC, download the above driver file from another PC, copy it to a USB flash drive, plug the flash drive into your 15-Dy1731ms' USB port, then double click to run the driver.


Hopefully the updated driver will fix the issues you are having.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation