No internet: "Realtek RTL8821CE802.11ac PCIe Adapter experiencing driver -or hardware- problem."

[Lynda102]

11/19/20. Hello, Community: Connecting to wireless internet stopped.  TROUBLE SHOOTING REPORT: After trouble shooting many times ended w/this msg: "The Realtek RTL8821CE 802.11ac PCIe Adapter adapter is experiencing driver - or hardware- problems." - Not fixed; Also, "The wireless network adapter is experiencing problems." - "Contact your administrator to resolve driver or hardware issues.";   Realtek Version: 2024.0.10,106; Section name: HP8821ce.ndi;  Hardware ID: pci\ven_10ec&dev_c821&subsys_831a103c ; COMPUTER NAME: LAPTOP-JFO4RQ64  

I am minimally computer savvy. Can y'all help w/clear, detailed directions to solve or do I go to a local "fixit" company.

Thx, so much. Lynda 102 

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to install the latest wifi driver for that model wifi adapter.

2024.0.10.218

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108893.exe

If you can't connect to the internet from your PC, download the above driver file from another PC, copy it to a USB flash drive, plug the flash drive into your 15-Dy1731ms' USB port, then double click to run the driver.

Hopefully the updated driver will fix the issues you are having.