No internet

[bobby256]

lnternet not working on windows 10 on either wifi or cable. Other devices connect.

• hp pavilion dv7-6175us 

[sandytechy20]

@bobby256

Welcome to HP support community.

Download and install the HP Hardware diagnostics tool from this link. 

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[bobby256]

It does not have a connection via wireless nor wired. So,how can I download the install or used wired connection if they don't  work? Please help. 

[sandytechy20]

@bobby256

Reset IP/ TCP

1. Press and hold the button “Windows” and the button “X”.
2. From the menu that shows up, you will need to left click or tap on the “Command Prompt (admin)” icon.
3. Now that you have the command prompt with administrative rights in front of the screen you will need to write the following command: “netsh winsock reset catalog” without the quotes.
4. Press the “Enter” button on the keyboard.
5. Write the following command: “netsh int ip reset reset.log hit” without the quotes.
6. Press the “Enter” button on the keyboard.
7. Now you will need to restart your Windows 10 operating system.
8. Check and see if you still cannot connect to your wireless network.

Set WLAN Autoconfig to Automatic

1. Left click or tap on the “Start” button.
2. In the Start window you need to write the following: “services.msc” without the quotes.
3. When the search is finished, left click or tap on the “services.msc” icon that pops up.
4. Now you have a “Services” window in front of the screen.
5. Look on the right side panel in this window for “WLAN Autoconfig”
6. Right click or hold tap on the “WLAN Autoconfig” feature.
7. Left click or tap on the “Properties” feature for the “WLAN Autoconfig” option.
8. Left click or tap on the “General” tab situated in the upper side of the “Properties” window.
9. On the right from the “Startup type”, you will need to left click on the drop-down menu and select “Automatic” feature.
10. Left click or tap on the “Start” button in this window.
11. Left click or tap on the “Apply” button.
12. Left click or tap on the “OK” button.
13. Close all the windows you opened so far and reboot your Windows 8.1 or Windows 10 device.
14. Check to see if you have your wireless up and running again.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.