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‎12-16-2022 09:33 PM

HP Recommended
Operating System: Microsoft Windows 11

Ever since an automatic windows 11 update I haven't been able to connect to the internet. It says something about a missing adapter. I am at a loss about what to do. I'm about ready to return the computer. I haven't had it very long. 

Category:
1 REPLY 1

‎12-17-2022 04:50 PM

HP Recommended

Hello @Lindaw551 

 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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