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12-16-2022 09:33 PM
Ever since an automatic windows 11 update I haven't been able to connect to the internet. It says something about a missing adapter. I am at a loss about what to do. I'm about ready to return the computer. I haven't had it very long.
12-17-2022 04:50 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Network adapters>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
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