No wifi after installing a Nano USB Bluetooth adaptor

[ARic19]

Hi, I run Windows 11 on my HP laptop 15-ef202ca. Working fine until I tried using tp-link Bluettoth 5.3 nano USB adapter. Siddenly I have no wifi services and I don't see any devices supporting wifi services anymore, not even the possibility to add one. What can I do?

[Garp_senchau]

@ARic19, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Here are steps to troubleshoot and resolve Wi-Fi issues on your HP laptop:

1. Check Wi-Fi Toggle

• Ensure that the Wi-Fi is turned on. You can typically find the Wi-Fi toggle in the taskbar or in the settings under Network & Internet > Wi-Fi.

2. Device Manager

• Open Device Manager and check if the Wi-Fi adapter is listed. You can find Device Manager by searching for "Device Manager" in the Windows search bar.
• If the Wi-Fi adapter is disabled, enable it.
• If there is an exclamation mark or error, right-click it and select "Update Driver".

3. Network and Internet Settings

• Go to Settings > Network & Internet > Status.
• Click "Network Troubleshooter" and follow the instructions. Windows will attempt to detect the problem and suggest fixes.

4. Reinstall Wi-Fi Driver

• In Device Manager, locate your Wi-Fi adapter under "Network adapters."
• Right-click and select "Uninstall Device."
• Restart your laptop. Windows should automatically reinstall the Wi-Fi driver.

5. Restore Network Settings

• Go to Settings > Network & Internet > Advanced Network Settings > Network Reset.
• Click "Reset now." This will reset all network settings to default and can sometimes resolve complex network issues.

6. Check for Conflicts

• Disconnect the TP-Link Bluetooth 5.3 nano USB adapter temporarily and restart your laptop to see if the Wi-Fi services return.

7. Update Windows

• Ensure your Windows is updated. Sometimes, updates provide fixes for connectivity issues.

Reference: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,