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gi-jomen
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No wireless or bluetooth after update today

HP Recommended
Omen 15
Microsoft Windows 10 (64-bit)

Hi everyone,

 

I woke up this morning and (this is usual) - my laptop had shutdown itself down, so powered on

and noticed straight away that a windows update had occurred as it then continued from 30%.

the computer had been running fine and had previously been playing a youtube video.

 

once started up though, there was no internet - in device manager there is no wireless device,

these can be found if you tick "show hidden devices". Also there is no bluetooth available.

the hidden wireless devices are: Intel Wi-Fi 6 AX200 160Mhz and Microsoft Wi-Fi Direct Virtual Adapter x 2

and everything under bluetooth.

 

one thing that is strange is that there is a problem with a USB device, saying:

"unknown usb device device descriptor request failed"

note here that there are no devices plugged into the usb slots

 

i have tried removing the device, and in fact all of the usb controllers, rebooting and the same thing appears.

 

i have tried updating, uninstalling the last windows update, updating drivers from intel for bluetooth and wireless.

 

the laptop was plugged in at all times.

 

i am able to post this now as i am connected through the ethernet.

 

has anybody else had a problem since an update - or something similar?

 

thanks in advance

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gi-jomen
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Ok, so I do not think this was a Windows Update issue.

 

I looked in the Bios diagnostics and it said in all its tests that there was no Wireless component.

So having Googled the help pages - most HP laptops can be power reset.

 

For anyone else with this problem then follow the advice on this page:

https://support.hp.com/gb-en/document/c01684768#c01684768_nonremovablebatt

 

Seems to work now - have Bluetooth, Wireless and the mystery problem USB has gone also.

Just waiting for it to happen again!

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